Terms and Conditions
Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 07881504032. Or email: ian@greenhilldesign.co.uk
Application
These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Greenhill Design Ltd a company registered in England, under number 11082011. Greenhill Design Ltd whose registered office is at GREENHILL DESIGN LTD, 110 TREVERBYN ROAD, PL25 4EW with email address ian@greenhilldesign.co.uk; telephone number 07881 504032 (the Supplier or us or we).
These are the Terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.
Interpretation
Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;
Contract means the legally-binding agreement between you and us for the sale and purchase of the Goods;
Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
Goods means any goods that we supply to you, of the number and description as set out in the Order;
Order means the Customer's order for the Goods from the Supplier as set out in written quotation from us.
Goods
The description of the Goods is as set out in our website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in colour or size. Timbers and Grain pattern is a natural product and therefore variable.
In the case of Goods made to your special requirements, it is your responsibility to ensure that any information you provide is accurate as stated in the quotation or drawings submitted for approval.
Goods include all drawings and intellectual property
Basis of Sale
The description of the Goods in our website, catalogues, brochures or other form of advertisement does not constitute a contractual offer to sell the Goods.
When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.
A Contract will be formed for the Goods ordered, only upon the Supplier sending an email to the Customer saying that the Order has been accepted or if earlier, the Supplier's delivery of the Goods to the Customer. Or by deposit payment by the customer,
Any quotation is valid for a maximum period of 14 days from its date, unless specified in different terms on that written quotation or expressly withdraw it at an earlier time.
No variation of the Contract, whether about description of the Goods, price or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer where we, the Supplier and you the Customer, enter the Contract at any of the Supplier's business premises, and where the Contract is not a contract (i) for which an offer was made by the Customer in the Supplier's and the Customer's simultaneous physical presence away from those premises, or (ii) made immediately after the Customer was personally and individually addressed in the Supplier's and the Customer's simultaneous physical presence away from those premises. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate to you and which might, in some way, be better for you, eg by giving cancellation rights pursuant to consumer protection law. Business premises means immovable retail premises where we carry on business on a permanent basis or, in the case of movable retail premises, on a usual basis.
Price and Payment
The price of the Goods and any additional delivery or other charges for the Goods, and the total price of them and the charges, is that set out in our price list or quotation current at the date we accepted the Order or such other price as we may agree in writing.
Prices and charges include VAT at the rate applicable at the time of the Order unless specified otherwise on the quotation.
Payment for Goods must be made at least 30 days in advance of delivery. You must pay by BACS bank transfer with your Order and we can take payment immediately or otherwise before delivery of the Goods.
Payments of products must be made in advance of delivery as per the terms set out in the order acknowledgement which is acceptance of the quotation. To secure your purchase we accept 50% Deposit which is non refundable.
Upon receipt of deposit payment/order acknowledgment, the customer is agreeing and understands:
That they have read the quotation and specification and fully understand what this order includes/excludes.
To pay the full/outstanding balance 7 days prior to the initial delivery or as terms on individual quotation.
If the customer delays the delivery the full balance is still payable 7 days prior to the original delivery date.
This is the confirmed order of bespoke furniture. The order cannot be cancelled or altered from this point as workshop time schedules have been booked and non-refundable materials ordered.
All work is bespoke and made to order, we therefore cannot accept returns of supplied items.
All work and intellectual property remain with Greenhill Design Ltd.
Delivery
We will deliver the Goods to the Delivery Location by the time or within the period agreed, or failing any agreement, without undue delay and, in any event, not more than 60 days after the day on which the Contract is entered into, unless the timescale is forecast to be longer.
We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and the Channel Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
We cannot guarantee that your delivery will be completed within 60 days of your order confirmation. Occasionally delivery may be delayed due to factors beyond our control. We will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you. We shall have no liability for late delivery if it is delayed within reasonable time frames.
You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them. We will charge you for any subsequent attempts to deliver your order. If you have not taken delivery within 30 days of our initial attempt to deliver the order, we may, after giving you reasonable prior written notice, dispose of or resell the order.
The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
Risk and Title
Risk of damage to, or loss of, the Goods will pass to you when the Goods are delivered to you.
You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them and will be charged additional fees.
Withdrawal
You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
Conformity and Guarantee
We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
Upon delivery, the Goods will:
be of satisfactory quality
be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgement) and be fit for any purpose held out by us or set out in the Contract; and
conform to their description.
It is not a failure to conform if the failure has its origin in your materials.
We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, and the duration and territorial scope of the guarantee, are set out in the manufacturer's guarantee provided with the Goods. This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.
We will provide the following after-sales service: I want you to be happy with your bespoke furniture. The quality of workmanship is made to the highest standard and every effort has been made to make you happy with your purchase. Any defects or issues will be made good to your satisfaction unless this has been caused by and not limited to: Vandalism, neglect, damage caused by misuse, general wear and tear or use of unapproved cleaning materials not detailed in aftercare. The guarantee of supplied ironmongery is to the individual manufacturers specification and will be replaced if found faulty, however, costs to fix or remedy anything faulty must be paid in full.
Transfer of ownership of any supplied goods from consumer to a new owner means that goods are not transferable and therefore any guarantee associated is void.
Circumstances beyond the control of either party
In the event of any failure by a party because of something beyond its reasonable control:
the party will advise the other party as soon as reasonably practicable; and
the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery.
Privacy
Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy.
For the purposes of these Terms and Conditions:
'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
'GDPR' means the UK General Data Protection Regulation.
'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.
We are a Data Controller of the Personal Data we Process in providing the Goods to you.
Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
we will only Process Personal Data for the purposes identified;
we will respect your rights in relation to your Personal Data; and
we will implement technical and organizational measures to ensure your Personal Data is secure.
For any enquiries or complaints regarding data privacy, you can email: ian@greenhilldesign.co.uk.
Excluding liability
The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for(i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession).
Intellectual property
All drawings, designs and items made are the intellectual property of Greenhill Design Ltd. Any drawings made in a consultation are in confidence with the consumer. No copies of drawings are released unless deposit for the project is paid as set out in the quotation terms.
Governing law, jurisdiction and complaints
The Contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
We try to avoid any dispute, so we deal with complaints as follows: contact : ian@greenhilldesign.co.uk